ABSA ballito proves again to be the worst bank ever
I am having endless troubles with Vinola Subramony Enterprise Banker- Ballito. I opened an testamentary trust account in 2012 at that branch. All documents where submitted. Now she is making it as difficult as she possibly can for me. She will not accept a universally accepted by all other banks and financial institutions 'affidavit of POR done before a commissioner of oaths' as my POR. This is simply cynical and ridiculous, No wonder Absa is losing so many clients. Absa freezed the funds without any warning, and now they are making it impossible to do the compliance. I had absolutely no problem doing similar compliance with FNB, PSG securities or Capitec,
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Replies (7)
Absa's replyOfficial
06 Jul 2021, 16:43Dear Coligny Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
Absa's reply06 Jul 2021, 16:43
Official
Dear Coligny Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
's updateReviewer Update
07 Jul 2021, 13:11Please can somebody give me contact details where I can get help in this hopeless institution. Is there anybody in Absa that cares about the brand and the clients it's supposed to serve, that are willing to help me out. I need contact details of a senior client orientated person ASAP
's update07 Jul 2021, 13:11
Reviewer Update
Please can somebody give me contact details where I can get help in this hopeless institution. Is there anybody in Absa that cares about the brand and the clients it's supposed to serve, that are willing to help me out. I need contact details of a senior client orientated person ASAP
Absa's replyOfficial
07 Jul 2021, 14:08Dear Coligny Please be advised that my colleague Pravesh is dealing with your concern via case reference number C-***0.
Vanessa Crowe
Vanessa Crowe
Absa's reply07 Jul 2021, 14:08
Official
Dear Coligny Please be advised that my colleague Pravesh is dealing with your concern via case reference number C-***0.
Vanessa Crowe
Vanessa Crowe
's updateReviewer Update
07 Jul 2021, 14:10Dear Vanessa, Please be advised that this has not solved my problem till now.
I need contact details of a senior client orientated person ASAP
I need contact details of a senior client orientated person ASAP
's update07 Jul 2021, 14:10
Reviewer Update
Dear Vanessa, Please be advised that this has not solved my problem till now.
I need contact details of a senior client orientated person ASAP
I need contact details of a senior client orientated person ASAP
's updateReviewer Update
07 Jul 2021, 16:23Dear Vanessa, there is absolutely zero progress, or help given from this morning till now, not to mention yesterday afternoon. You have not helped, Pravesh Bejay have not helped, Rakesh Roopnarain have not helped, Vinola Subramony have not helped.
No feedback despite countless emails. No solution,
I insist on contact details for a senior person.
No feedback despite countless emails. No solution,
I insist on contact details for a senior person.
's update07 Jul 2021, 16:23
Reviewer Update
Dear Vanessa, there is absolutely zero progress, or help given from this morning till now, not to mention yesterday afternoon. You have not helped, Pravesh Bejay have not helped, Rakesh Roopnarain have not helped, Vinola Subramony have not helped.
No feedback despite countless emails. No solution,
I insist on contact details for a senior person.
No feedback despite countless emails. No solution,
I insist on contact details for a senior person.
's updateReviewer Update
07 Jul 2021, 19:23Dear Vanessa, I am awaiting the information I asked for.
I ask again.
I need contact details of a senior client orientated person in absa that can help me address the gross indolence and incompetence at your Ballito branch, ASAP
I also need the name and contact of the head compliance officer at Ballito ASAP
Please don't ignore this message again
I ask again.
I need contact details of a senior client orientated person in absa that can help me address the gross indolence and incompetence at your Ballito branch, ASAP
I also need the name and contact of the head compliance officer at Ballito ASAP
Please don't ignore this message again
's update07 Jul 2021, 19:23
Reviewer Update
Dear Vanessa, I am awaiting the information I asked for.
I ask again.
I need contact details of a senior client orientated person in absa that can help me address the gross indolence and incompetence at your Ballito branch, ASAP
I also need the name and contact of the head compliance officer at Ballito ASAP
Please don't ignore this message again
I ask again.
I need contact details of a senior client orientated person in absa that can help me address the gross indolence and incompetence at your Ballito branch, ASAP
I also need the name and contact of the head compliance officer at Ballito ASAP
Please don't ignore this message again
's updateReviewer Update
08 Jul 2021, 15:22I have repeatedly asked for information and help, with no result.
The appointed agent Pravesh BejaySpecialist Case Manager: Social Media Complaints are not helping.
Absa are erroneously asking for Fica details of persons mentioned in the will of the deceased estate, that has no relation to the Trust in question.
Instead of simply solving the problem, Pravesh has simply washed his hands and emailed me that he will not help me further.
I have asked for the contact details of the head of compliance, to no avail. I have asked for the email of a senior PR officer, to no avail.
Vanessa is ignoring the complaint, Pravesh is not responding *** have not responded
Vinola Subramony together with the Ballito Head of compliance have created this ridiculous situation by not reading the provided documents properly.
Absa bank, as a result of their personal at Ballito, and the Specialist Case Managers in Johannesburg, are truly awful.
I will not relent, but heads must roll
The appointed agent Pravesh BejaySpecialist Case Manager: Social Media Complaints are not helping.
Absa are erroneously asking for Fica details of persons mentioned in the will of the deceased estate, that has no relation to the Trust in question.
Instead of simply solving the problem, Pravesh has simply washed his hands and emailed me that he will not help me further.
I have asked for the contact details of the head of compliance, to no avail. I have asked for the email of a senior PR officer, to no avail.
Vanessa is ignoring the complaint, Pravesh is not responding *** have not responded
Vinola Subramony together with the Ballito Head of compliance have created this ridiculous situation by not reading the provided documents properly.
Absa bank, as a result of their personal at Ballito, and the Specialist Case Managers in Johannesburg, are truly awful.
I will not relent, but heads must roll
's update08 Jul 2021, 15:22
Reviewer Update
I have repeatedly asked for information and help, with no result.
The appointed agent Pravesh BejaySpecialist Case Manager: Social Media Complaints are not helping.
Absa are erroneously asking for Fica details of persons mentioned in the will of the deceased estate, that has no relation to the Trust in question.
Instead of simply solving the problem, Pravesh has simply washed his hands and emailed me that he will not help me further.
I have asked for the contact details of the head of compliance, to no avail. I have asked for the email of a senior PR officer, to no avail.
Vanessa is ignoring the complaint, Pravesh is not responding *** have not responded
Vinola Subramony together with the Ballito Head of compliance have created this ridiculous situation by not reading the provided documents properly.
Absa bank, as a result of their personal at Ballito, and the Specialist Case Managers in Johannesburg, are truly awful.
I will not relent, but heads must roll
The appointed agent Pravesh BejaySpecialist Case Manager: Social Media Complaints are not helping.
Absa are erroneously asking for Fica details of persons mentioned in the will of the deceased estate, that has no relation to the Trust in question.
Instead of simply solving the problem, Pravesh has simply washed his hands and emailed me that he will not help me further.
I have asked for the contact details of the head of compliance, to no avail. I have asked for the email of a senior PR officer, to no avail.
Vanessa is ignoring the complaint, Pravesh is not responding *** have not responded
Vinola Subramony together with the Ballito Head of compliance have created this ridiculous situation by not reading the provided documents properly.
Absa bank, as a result of their personal at Ballito, and the Specialist Case Managers in Johannesburg, are truly awful.
I will not relent, but heads must roll