ABSA bad towards deceased family

My father passed away on 16 Aug 2021. He had a Absa Bank account, which also had a R15 000 benefit included. When all the paperwork was done, they informed my mother, that they won't pay out the funeral claim because he did not leave a R50 in his bank acount.

For a widower that lost her husband just 2 weeks ago, ABSA has been cruel and cold toward my mother. My mother is distressed because there is still funeral bills of my late that needs to be paid. They informed her teleohomically that ABSA will not pay out the funeral benefit. My mother is now struggling with bills and dealing with the passing of my father. Absa is the worst bank ever. They dont care about the late clients family and how they must cope financially.

They need to change their way of dealing with customers.