Absa Bad to no service at estate department

I have many troubles with normal absa banking transactions and have complained on Helopeter before.This time I am again complaining about incompetence at absa in the deceased estate department.Uselless bunch..we were shunted around from agent to agent with NO help or assistance whatsoever!it's months now and we can't even speak to anyone at Absa to find out what is going on with my Mother's estate.we can't get closure as there is no one to speak to at absa.Pathetic service right through the ranks.so much so it disgusts me to try and get hold of someone there to finalise a simple estate.we have contact details and email addresses of agents but they do not respond to our mails .I will now change my will and testament to another institution as I can't put my family through the same incompetence at absa if I'm not here anymore