ABSA bad services

I received a message to phone ABSA. I did so and up to now nobody can inform me regarding what its is. I received no statements through post or email even though I changed my address( with Atiie botha and the local branch in york street George) in 2013 and supp**** proof of new address. Now in 2013 the same thing happened as now. ABSA bank did not send anything to me and all of sudden there was a couple (around R5000) of thousand I had to pay at once even though i was under debt review. now it seems that ABSA bank just comes into contact every second year and then all of sudden wants a couple of thousand rand from me otherwise they take my vehicle. I am so sick and tired of all this stress. If they cannot see that I do pay they are blind. ABSA rather want to take your vehicle than try to assist to keep your vehicle. At this stage I do not even know how far my vehicle is for being paid up.