ABSA Bad Servicer
I have a life insurance policy with them. My house bond use to be with ABSA. I moved to FNB in 2018 already with my house bond. Since then I have asked ABSA to cancel my life insurance. They reply with an auto responder saying they will get in touch with me. No one does. Last week a person rep**** and said it will be canceled. The premium still went off. I sent an email again but now just auto responder mails. ABSA has the worst client service. And not canceling something after you said you wil, I see as *****ing money from people. It is a small amount, but just i principle this is wrong.
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Absa's replyOfficial
04 May 2020, 11:47Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply04 May 2020, 11:47
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
's updateReviewer Update
04 May 2020, 11:56***
's update04 May 2020, 11:56
Reviewer Update
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