Absa bad service results in SARS investigation

I am so sick and tired of Absa, we have requested bank statements twice via telephone and email as we are not in the country and its been months and we are still yet to receive them. Due to this we have landed in hot water with SARS as we can not provide them with proof of our income. We now owe them hundreds of thousands cause of Absa's pathetic service. We have 30 days to sort this out and we just get pushed from.pillow to.post when we call. We will be taking this further if we can not get this sorted as we have not done anything wrong and just want to prove our income with our statements. Disgusting service