ABSA BAD SERVICE ONLINE AND WONDERPARK BRANCH

So I have been trying to open an account with ABSA since October. Everything was done online and I sent all the required documents still with no luck. Eventually someone decides to call me to assist and then tells me all 3 accounts are opened and I just need to go to the bank and submit FICA documents. Last Saturday I take my sons and we go to ABSA Wonderpark to submit all the relevant documents and we are given bank cards. I get home and transfer all the money from my FNB Account as I'm closing FNB. I download the ABSA app and everything is in order, I can even see the amount once it had reflected in my new ABSA Account. Fast forward to wanting to use the account. Firstly I could not purchase airtime as it keeps saying not successful. Same happens to my son when he's trying to use his. Then today I try to withdraw the money at the machine, card can't withdraw it says contact the branch. I decide to call their call center and speak to Jonathan, who despite me giving him my details and my phone got cut off, he doesn't call me back. Then i call back again and speak to him again, only to be told there's a HOLD on my account.....For what heaven knows. SO BASICALLY I'M WALKING AROUND WITH A USELESS CARD THAT CAN'T BE USED. AGAIN HE SAYS I NEED TO GO BACK TO THE BRANCH FOR THE CARD TO BE ACTIVATED!!!!! WHY WAS THIS NOT DONE THE FIRST DAY WE WERE AT THE BANK LAST SATURDAY? WHY AM I BEING INCONVENIENCED NOW HAVING TO GO BACK TO THE BRANCH AGAIN? SO WHAT WAS THE POINT OF GOING LAST SATURDAY? I HONESTLY REGRET HAVING OPENED THE ACCOUNT WITH ABSA. WHAT A USELESS SERVICE WE HAVE RECEIVED THUS FAR. I'M TOO SCARED OFF WHAT IS GOING TO HAPPEN GOING FORWARD.