Absa Bad Service - not releasing my money after they have a "Network Error" phonecalls on record on my phone.

Poor service from the card devision and Mossel Bay bank itself, After doing a legit steamgames purchase online on the 26th of June 2019 my purchase did not go through on steam after i transfered R1300 from my Depositor Plus account to my Transmission account for internet payments and after logging a fault with steam and with absa card division the card division said there was a "network error" from absa's side and i must now get a written letter from steam to verify that my purchase did not go through .. i made the same purchase the next day as to not loose the specials on the games they are selling..after visiting the bank in Mossel Bay and phoning the card division more than 4 times and giving the info requested to an e-mail supp**** by absa card division *** option 6 *** ..there is no response from them to pay the funds of R1122.92 back to my account as they requere a written letter from Steam to say they did not deduct any funds from my account with the account details of my last 4 digits of my card in an email sighed by steam ( how and why am i supposed to do all of this ) when absa had the "Network error" ..ps i record all my telephone conversations and have all of this on record aswell. Absulute poor service and then the people also have an attitude problem, dealing with the topic.. i told the last person at the card division to keep my money and use it for charity.

I have done over 20K of online Steamgames alone, not mentioning the other stuff that i buy online aswell over 260K, and this is the type of service we get.

Herman Du Preez