SF
Sidney Farrell-Thorne

1 reviews | Active since Jan 2019

02 Feb 2021, 11:34

ABSA. BAD SERVICE INTERNET BANKING.

Once again I have to complain about ABSA's idiotic internet banking logon. The last time I complained they rectified it, and I could logon. This morning I try again, I have to complete an illegible "Capcha" again which does not work !!!! So I cant logon. What is this bank doing ??? Why do banks do this to their clients.? Make everything as difficult as possible, and to distance themselves from their clients as much as possible ? Try and phone them. Its impossible. They don't want to talk to anyone. You are just another number and a nuisance. Besides they have to pay slaries to people who aswer the phone. But they have no hesitation in ripping you off with their fees. very efficiently. SOUTH AFRICA HAS THE NOIST EXPENSIVE BANKS IN THE WORLD, FILLED WITH THE MOST *********** BADLY TRAINED PEOPLE. My number is ***. Do I have to go through this every time ? I have another bank which is easy and secure and professional. I never have to complain . ABSA is something else.

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Replies (1)
Absa
Absa's reply02 Feb 2021, 13:52
Official
Dear Sidney, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is  C-***2. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd