SJ
Shireen J

1 reviews | Active since May 2025

04 Mar 2025, 16:50

Absa bad service funds not reflecting and no feedback

I haven't been banking with Absa long but my experience this far is the worst I ever had. Friday my boyfriend sends me money his standard bank he always paysharp it's immediate. I don't see the funds in my account. I call immediately they say they experience technical issues. I eventually get through to a consultant who does sound like she wants to speak says they are experiencing technical issues it shouldnt affect transfers yet my app gave me error messages i say ok. I call my boyfriend tells him he immediately calls standard bank and they say the money left his account to mine and they can't reverse paysharp payments. I wanted the Saturday nothing still reflects we go to standard bank same story. I email Absa all email addresses I could find I copied in no response. Then I Saturday evening I received a payment from a colleague and it reflects immediately I send that R500 to my sister. Here is the weird part the funds shows leaving and she receives the sms but she can't see it in her account Sunday I check with her still nothing I try downloading my statement no statement for February to date I go into money out her name it shows the last i sent her money was January. So I email ABSA again and attached all screen shots of there accounts and my account and tell them I did to know what is happening my sister went to nedbank they say they don't see a R500 coming into her account. I emailed and i called whole day yesterday no response or call back i wasted so much energy and airtime since Friday and you wait long for the to answer a call eventually when the do the call drops or I run out of airtime today the same calls and emails I just don't know what to do anymore but this is the worst service I have ever experienced in my life. Let's just add i also wondered why the call a account pay as you go. I thought the sentence alone tells you whatever you purchase you pay for immediately and your fees gets deducted per transaction right I have it on my account but i get charged recovery fees and admin fees what are they charging me for I might aswell just open a normal account with a monthly payment of R105 or so cause my fees when swiping and withdrawing and there admin fees with recovery fees comes to way more than the normal monthly transact account. This is disgusting.

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Replies (1)
Absa
Absa's reply05 Mar 2025, 07:02
Official
Dear Firhana Christians Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw