DB
Dave B
1 reviews | Active since Aug 2009
25 Jun 2021, 10:23
ABSA Bad Service
Complaint not review, their email has been down for over a week and one cannot get to talk to a human to ask a question, all our emails are being returned saying "technical problem try again in a few minutes" We were told a consultant would contact us last Thursday about a query on interest on our Investment Account, still waiting and cannot get help from their Branches or Head Office Can you help Thanks dave
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Absa's replyOfficial
25 Jun 2021, 13:27Dear Dave, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply25 Jun 2021, 13:27
Official
Dear Dave, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care