Absa ***** Bad Service

Good Day,

I am very, very disappointed in Absa Bank. They blocked my account and left me stranded from getting home from work. I called the call centre, spoke to Dineo Mohoha, and she advised that she would send me Vericheck, which I never received. She placed me on hold for more than 10 minutes to come back and say the cellphone number *** on my account is not linked to my profile and I must visit a branch, This is the number I used when I opened the account, I asked to speak to her team leader Jade Harold and the put me on hold again for a very long time. If this is not my number, see the screenshot below with my profile. I want compensation for this long call and also for the time wasted due to my not getting home from work, and without them sending me an sms advising the account is blocked. According to them, they called me, but where did they get my *** number if my number was not linked to my profile? After 25 minutes on the call, she hung up on me and never put me through to the team leader. I would also like action to be taken against these two, and I want to see proof.

I want a call from management as soon as this email has been acknowledged, and also a recording from the call because I am going to lay a complaint with the ombudsman as well.