Absa bad service

I opened a savings account with Absa in Lichtenburg in North West Province. About aweek and half ago online. So after three or four days I went to pick the card. Everything fine at first. But now my card was blocked two days ago. At the same time I get a sms stating I must go pick my card. Coinsindly I had deposited R30430 into my bank account. When I arrived the branch in Lichtenburg yesterday morning I was met with a consultant which was not very helpful at first. According to her my proof of residence is not correct. I went to the branch manager and she sent me back to the consultant and told she MUST assist me and through the conversation I could pick up the spesific consultant had been reported by other customers. Now my excact problem is now today my account is still blocked. At 07h22 on the 23/12/2023. I was inform yesterday it takes 24 to 48 hours to unblock my card. Fica department at hq is where the problem is apparently. Is it because there is money in my account that the bank thinks I'm a *****. R30430. Now I have no access to my money. If I have this kind problems with Absa then I would rathem them to assist me so I can transfer my money to my other bank and close this account. As the 48 hour period expire only after Xmas. It is not the type of experience I expected from one of South Africa leading banks. And I must applause the branch manager. She does exceptionally good work and have a great personality. Regards