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Ray H

1 reviews | Active since Jul 2014

12 Oct 2020, 21:21

ABSA BAD SERVICE DIRECTORS DO NOT SPEAK TO CUSTOMERS

I have been trying to talk to an ABSA director for close to eight weeks and been told that my request has been escalated I have also had a meeting with the regional manager and never received any feedback. This is how they are treating a customer that has been with the bank for close to 50 years and also a shareholder Not even received a call from a senior executive IS THIS HOW THE BANK TREATS CUSTOMERS I can assure you that an opposition bank does not do this and one can speak to its directors

0
Replies (3)
Absa
Absa's reply13 Oct 2020, 10:52
Official
Dear Ray Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care
RH
Ray H's update15 Oct 2020, 18:43
Reviewer Update
ABSA rep**** as follows and nothing has been done they promise and do nothing
Dear Ray Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-**********3 Kind regards,Rezona Louw Group Customer Care
Absa
Absa's reply16 Oct 2020, 10:07
Official
Dear Ray Thank you for your posting.

Kindly refer to our email send to your personal email address , requesting you to sent your concerns to the CEO office on email ***

Kind regards,Rezona Louw Group Customer Care