ABSA bad service delivered

Reference # ********** applies.

I app**** for a limit increase on 11 January 2018 on my credit card.

All documents were sent on that day, I received a call from one of your consultants. We went through all my expenses and then I received an sms from you guys to respond YES or NO to continue with the application to which I rep**** on 16 January 2018. You guys never came back to me again after confirming income and then I received an sms that stated that my application expired.

I think it is really a bad reflection on ABSA on services received by me. I just keep getting the automatic reply emails but no one speaks to me. The last contact I had from sending ABSA an email was 20 February 2018. It is really ridiculous.