JVdh
Jason Van den heever

1 reviews | Active since Sept 2019

05 Jan 2020, 15:09

Absa bad service, deducting money(unauthorized bal see)

Good day everyone, my complaint is concerning absa bank, now iv got a cheque account, for more than a year, now since a few months ago, on my statement says unauthorized bal see, so it went from - 100 to now at - R560, now when my salary is paid then their goes the R560, i was told it was a something about credit, buti can't afford it, if absa doesn't do anything, ill move to another bank, whit my salary, absa is taking money every month and thats not even my account fee. So im very angry, i will leave absa if they don't stop charging unauthorized see bal on my account. Don't come whit nonsense, sorry we can't do anything, its either you help me whit this or ill go to another bank. It wasn't even explained when i opened this account.

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Replies (2)
JVdh
Jason Van den heever's update05 Jan 2020, 18:12
Reviewer Update
I found out if you have a overdraft on the cheque account they do this, what next month absa going to charge me a R1000 for unauthorized see bal, no ways if they won't stop this before Wednesday, otherwise ill open a other bank account by another bank, and give my employer my new bank details. I don't want to but i am not going to pay for unauthorized see bal, so please absa help me.
Absa
Absa's reply06 Jan 2020, 16:15
Official
Dear Jason 

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.

Regards 
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management