Absa Bad Service

I received money on the 8th of December 2021. But now my debit card got broken so when I went to the Brits branch they told me that they need to verify the amount in my account. Upto now am struggling I don't get what is really going on because I have given them everything they needed.Follow up was for me to send proof of payment with ref number c-***5 and with the lady(they said this lady is the one handling my case) I called on *** which this numbers are not working.Now am told that the ***** department is taking 15 to 30 days to assist and taking me from pillar to post with no help, it will take 30 days to investigate which my permit is expiring and I need to use the money. Am so frustrated because the payment to my account is valid, I have the proof of payment.

Someone please intervene and get this mess sorted.I gave FNB a call and they told me nothing on their side.Am taking my accounts to FNB as they told me to pack my bags