ABSA - bad service AGAIN!!

I have had extremely bad service from Naseema Hoosen from Relationship Banking Sales Support, Atlantic Seaboard. My Trust account has been blocked again as she is again requesting documents that were signed and sent to her already. The account was unblocked for a while and now it has again been blocked. I have asked her to call me as I need to speak to her and her number as is on her signature does not work and she neither calls or replies to my emails. I went into the Sea Point Branch to see what was happening with this and they tried to call her but she was out. I was told that she would contact me that afternoon. That was last week. I have recently been very unhappy with the Service I am getting at Absa Bank as there is no one responding to emails, answering calls, etc. And the Branches are really no help - I don't even know why they even staff them!!!