ABSA Bad Service (again)

ABSA requested FICA documents a few months ago, this was AFTER they had suspended the bank account. There was no warning, telephone call or any communication from ABSA to warm about this. After wasting time on call centres, etc we eventually established what the problem was. The required information was provided to ABSA immediately. The account was un-suspended by ABSA. <br> <br> This morning our ABSA account doesn't allow payments. After another 25 minutes to the call centre we establish that the account is again suspended due to FICA documents being required. This is ridiculous as it's only a few months since the last time we were declared FICA compliant. Also there was no communication from ABSA about this. The timing is also unfortunate as it's month end, and payments need to be made. <br> <br> The contact at Rosebank that I was given is W Hanke. When I phoned ABSA Rosebank on *** I'm told this person is at the Sandton Branch. <br> <br> Come on guys what gives? Cant you get this right? If not I wish you'd treat all customers like this because then they would all leave you and go to a customer cantered bank such as Capitec.<br> <br> Can someone sort this out???