JP
Jurgens P
1 reviews | Active since Apr 2021
16 Apr 2021, 13:43
ABSA - Bad SERVICE
Absolutely no service from ABSA! I had to apply for a new credit card as Virgin money discontinued their services. I did the application over the internet and emailed all relevant documentations for final approval. Now I have been waiting for more then a month for ABSA to contact me regarding the approval. When trying to phone *** to follow up on the application, I'm on hold for more then 10 minutes and still no ones helps me. I have tried no 3 times to phone ABSA, but unfortunately it seems like everyone is to busy. This is absolutely ridiculous.
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Replies (2)
Absa's replyOfficial
16 Apr 2021, 14:30Dear Muathamudeen, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-**********0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply16 Apr 2021, 14:30
Official
Dear Muathamudeen, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-**********0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's replyOfficial
16 Apr 2021, 14:31Dear Jurgens, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply16 Apr 2021, 14:31
Official
Dear Jurgens, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care