Absa bad service

I took out a personal loan for the month of February 2026 for the amount of R1600. In the same month i settled the acount of R1886.25.

Now in March 2026 I see absa has deducted R2052.87 for the same account that I settled in February.

When i phoned absa loans the operator told me she can see i paid the money last month and that that absa also took the money this month. So asked the operator to fix this error from absa

Her response was that there is nothing they can do . I was must just wait.

In my life have I never experienced such bad service where a service provider is reluctant to assist a client. May loan was paid and now I must wait for my money.

Im sorry this is bad service. I think it's time to switch banks.