1 reviews | Active since May 2017

24 May 2017, 14:34

Absa bad service

<p>I phoned ABSA to stop a payment last year for a debit order that was not according to the contract I signed with a company. That said - they just proceeded and did not stop the debit order on their side. So i had to contact the company and fight it out with them, which they thankfully returned afte a "hot" debate. So I desided that I will stop doing bussiness with the bank and closed two bussiness accounts with them. A few years ago a lady from the bank told me after I waited a month for a reply on a request for a HP" Ek het net twee hande" . So i took that deal to another bank. But this was the last straw. In feb 2017 the bank phoned me about money outstanding on my personal credit card . So I told them I am cross with ABSA and refuse to go into the bank like a sheep to close the account. The lady said if I pay the money . Something like R800 , a little amount that they will close the account. I said fine and paid the amount and the account was zero. Now the legal department wants another R 190.00 from me because the acount is still not closed and probably have service fees that escelated. So now ABSA wants to take legal action. I said once again . I will pay the R 190 but the bank need to sendf me an email stating that they will now do what they say. I even recorded the reference nr ********** 6 . I WILL NOT PUT MY FEET IN ABSA AGAIN> EVER! THEY CAN CLOSE THE ACOUNT BY THEM SELVES OR SEND SOMEONE TO ME! THEY WANT TO HANDLE CUSTOMERS LIKE SHEEP> I AM NO SHEEP!!!!!!!!!!!</p>

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Replies (1)
Absa
Absa's reply24 May 2017, 15:39
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,