Absa bad service

Absolutely pathetic service. They blocked me from performing certain services on their app. When I phoned the hotline to enquire what was going on I was on hold for more than 40 minutes and NO agent came on line to help me. This was nine o'clock at night and I urgently had to transfer money but the app and online banking kept refusing me access. After 40 minutes of staying on the line for an agent to help me I finally gave up. I am totally disgusted by this extremely poor service. This meant that I had to tzke time off from work and go to the local branch and sit in another line tosort out an issue that the bank caused. Really!!!! This is absolutely ridiculous.