FM
Florence M
1 reviews | Active since Oct 2023
16 Oct 2023, 18:34
Absa bad service
My daughter's account has been on hold for 2 weeks now, every time we contact Absa there's always a new problem! We've been to the bank twice already and the situation still has not been fixed. We are heading to three weeks now without her being able to access her account. This is really tiring!
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Absa's replyOfficial
17 Oct 2023, 10:10Dear Florence Mogatusi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9 Kind regards,Group Customer CareRezona Louw
Absa's reply17 Oct 2023, 10:10
Official
Dear Florence Mogatusi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9 Kind regards,Group Customer CareRezona Louw