ABSA Bad service

<p>I went to ABSA Bank at the Park Station on Saturday 01 April 2017 and the service I got was not good at all. I have been with ABSA bank for 12 full years and I am really at a point of no return, there was not one to direct the elderly and the Consultant that Assisted me at the Quick service desk (Monica) took me to the computer by the entrance and just left me there to speak to a consultant on the phone, the consultant on the phone could not help me she sent me back to her. She then could not help me reverse the money that I sent via the app that is not working anymore. Monica said I must do the reverse at the ATM and she was not willing to assist me at all, I went in for 3 things (Change the pin so that I can use the app again which logged me out and said my credentials are not valid, to reverse the money that I had sent and was not reserved by the intended party and to change to the new Gold account, which I changed my mind after the bad service) and I walked out without any help until today. The consultant said the app will work after an hour but its not working and they charged me a fee of R75 for that, I am not happy with the service I got at all.</p>