ABSA BAD SERVICE

I have settled my bond with Absa about a month ago. i am currently overseas and was trying to get infromation re the deeds to my house. I have e mailed Absa at least 10 times with a response only 2 weeks after the email was sent. Pathetic. Then they have the audacity to charge me on my bond account after I mailed them several times to cancel the bond. Only afterwards, they sent me a cancellation form .to cancel the bond...after they charged me interest... So they keep you hanging to get more interest from you.... After i filled in my documents for cancellation, they still didnt respond to me that they received documents. I contacted the attorneys and they still waitning on Absa for forms in order for me to get my deeds document. Probabaly looking for an excuse to add more interest on my bond account which probabaly is still not closed. PATHETIC bank . I am in the process of buying another property in Cape Town , but will not use ABSA.