ABSA bad service

<p>ABSA insurance sent plumbers 2 years ago to replace a water pipe, their never updated on theier system. I only discovered late 2016 that they did not update on their system. they say I will never claim for my water pipe until there is proof that it was replaced. they did pay the plumber which they sent and that is a proof to me because the plumber sent them an invoice. i am not the one to tell them to update their sysytem that the pipe was replaced. I sent the proof agin January 2017 they still maintain the endor*****t will remain 2 years after the pipe was replaced and will not put any claims. They said I made 8 claims before the pipe was replaced, I advised the plumber on the 3rd claim to replace it but they say they must be authorised by ABSA first. ABSA continued to send a plumber for reparing an old pipe instead of replacing it. now they put a blame on me. I amnot a plumber to know what has to be done with pipes. I am not working for ABSA insurance to update their system and to know after how many claims should a pipe should be replaced. I only read the policy which says an endor*****t can be removed if there is a proof that the pipe was replaced, I have that proof and sent to ABSA insuarance they also paid the plumber themselves for replacing the plumber. ABSA is bad news last year they frustrated me when I wanted to cancel the insurance saying the new insurure does not meet their vetting. This is hell good people, can anyone help. I want another insurance now because ABSA says they cannot insure my water pipes yet paying premium each Month, they cannot let me join another insurance because my house has a bond with them.</p>