Item: Absa
Rating: 1
Author: Anthonio B

AB

Anthonio B's updateReviewer Update

08 Feb 2023, 21:52

This below was my mail sent to ABSA with attachments

Good Day ASBA This is another complain and twice for this year on work that was done at our home by ABSA Insurance people. The first complain was underground leaks on pipes that was fixed by absa insurance this was a second fix since the pipes was replaced now it’s the Geyser. On the 18 Jan 2023 I was called home by my mother saying the water is running from the roof and it looks the geyser. Rushed home to close main supply and switch of Electricity and called Plumber immediately who came to inspect and found the Pressure Control Valve is leaking. I informed him that is impossible because it’s a brand New Geyser. After much talk I decided to go buy the Valve along with 1 items to fix it. The cost of this was R1500.00 cash for labor He also informed me that the tray is not correct and must be fixed and told him to leave it because it will now increase my cost I will call the Insurance. Please note that same day I called Mr Russel to inform me about my action and matter which he advise to log a call. Now I also had to call an Electrician to check my lights and plugs. So I replaced 2 downlights of which I had extra stock left I had and pay R350.00 cash for service. My issues is on 2 occasions water leaked underground because of repairs and my water bill is extremely high because of that. I did inform Mr Russel this year but this will be a huge fight with may investigation to not cover my water bill and its left to me. Last year ABSA sent a very intelligent person to our property to inspect and after not agreeing with him and his statements we are left with 2 issues. Will ABSA sent another intelligent person out again and issues comes again. I need ABSA to really act on my issues and repairs and inspect work that was done of which every constructor coming out saying the previous guys cut corners and was lazy hence I am sitting with huge water bills. I did also asked my plumber and as per him those underground leaks was there leaking slow it was just a matter of time. I have attached picture and need a Urgent reply from ABSA and inspection of my Geyser to other pipes. I will not spend any more money and fixing things myself. Also with all this people coming out and once tried to verify the work its like they no more… but we are here because of Poor Work. Hope to hear from ABSA Soon Kind Regards Antonio Booysen

AB

Anthonio B's update08 Feb 2023, 21:52

Reviewer Update

This below was my mail sent to ABSA with attachments

Good Day ASBA This is another complain and twice for this year on work that was done at our home by ABSA Insurance people. The first complain was underground leaks on pipes that was fixed by absa insurance this was a second fix since the pipes was replaced now it’s the Geyser. On the 18 Jan 2023 I was called home by my mother saying the water is running from the roof and it looks the geyser. Rushed home to close main supply and switch of Electricity and called Plumber immediately who came to inspect and found the Pressure Control Valve is leaking. I informed him that is impossible because it’s a brand New Geyser. After much talk I decided to go buy the Valve along with 1 items to fix it. The cost of this was R1500.00 cash for labor He also informed me that the tray is not correct and must be fixed and told him to leave it because it will now increase my cost I will call the Insurance. Please note that same day I called Mr Russel to inform me about my action and matter which he advise to log a call. Now I also had to call an Electrician to check my lights and plugs. So I replaced 2 downlights of which I had extra stock left I had and pay R350.00 cash for service. My issues is on 2 occasions water leaked underground because of repairs and my water bill is extremely high because of that. I did inform Mr Russel this year but this will be a huge fight with may investigation to not cover my water bill and its left to me. Last year ABSA sent a very intelligent person to our property to inspect and after not agreeing with him and his statements we are left with 2 issues. Will ABSA sent another intelligent person out again and issues comes again. I need ABSA to really act on my issues and repairs and inspect work that was done of which every constructor coming out saying the previous guys cut corners and was lazy hence I am sitting with huge water bills. I did also asked my plumber and as per him those underground leaks was there leaking slow it was just a matter of time. I have attached picture and need a Urgent reply from ABSA and inspection of my Geyser to other pipes. I will not spend any more money and fixing things myself. Also with all this people coming out and once tried to verify the work its like they no more… but we are here because of Poor Work. Hope to hear from ABSA Soon Kind Regards Antonio Booysen

AB

Anthonio B's updateReviewer Update

08 Feb 2023, 21:56

Hi All The games and back and forth with ABSA and the service is bad. I explain your friend that all that labour was cash she still asked letter head. Really!!!!!! I am just at a point seeing that its taking so long to look at my case

AB

Anthonio B's update08 Feb 2023, 21:56

Reviewer Update

Hi All The games and back and forth with ABSA and the service is bad. I explain your friend that all that labour was cash she still asked letter head. Really!!!!!! I am just at a point seeing that its taking so long to look at my case

AB

Anthonio B's updateReviewer Update

08 Feb 2023, 21:56

Evening Okay seeing that you will only refund for the Velve spend can I have the following looked at URGENTLY !!!!!!

My Ceiling Paint?
The Bucket under the Geyser
Inspection of Work done to ensure all work was done correctly including geyser installation

Also its good I did not asked people to paint my ceiling as asked by yourself because the people I would have used don’t have all this papers you request. It would have been another loss for me but only material refund. It is extremely sad what ABSA is doing to US!!!!!!!!

AB

Anthonio B's update08 Feb 2023, 21:56

Reviewer Update

Evening Okay seeing that you will only refund for the Velve spend can I have the following looked at URGENTLY !!!!!!

My Ceiling Paint?
The Bucket under the Geyser
Inspection of Work done to ensure all work was done correctly including geyser installation

Also its good I did not asked people to paint my ceiling as asked by yourself because the people I would have used don’t have all this papers you request. It would have been another loss for me but only material refund. It is extremely sad what ABSA is doing to US!!!!!!!!

AB

Anthonio B's updateReviewer Update

09 Feb 2023, 12:08

it extremly sad that we have to go this route. I am loosing money because of bad work. I used people that is not as per the standard but they do a better Job than the appointed. Now getting the money back is a issue. I did that because since the inspection of claims we had issues, fights etc... and being at work I am unable to go through this stress. The only reason I did that is because water was running and I have plugs and light in my area. Also calling ABSA would have taken 2 days again. So I dont think you understand. Also "incere apology" is a very duplomatic answer. My ceiling is bad not sure what else can break again and I am R2111.05 short (- R843.93) settlement waiting payment because I was proactive and wanted my things sorted?? My huge issue is my Water Bill which I know for a fact ABSA will not COVER. This Water Bills is because of leaks underground.

AB

Anthonio B's update09 Feb 2023, 12:08

Reviewer Update

it extremly sad that we have to go this route. I am loosing money because of bad work. I used people that is not as per the standard but they do a better Job than the appointed. Now getting the money back is a issue. I did that because since the inspection of claims we had issues, fights etc... and being at work I am unable to go through this stress. The only reason I did that is because water was running and I have plugs and light in my area. Also calling ABSA would have taken 2 days again. So I dont think you understand. Also "incere apology" is a very duplomatic answer. My ceiling is bad not sure what else can break again and I am R2111.05 short (- R843.93) settlement waiting payment because I was proactive and wanted my things sorted?? My huge issue is my Water Bill which I know for a fact ABSA will not COVER. This Water Bills is because of leaks underground.

AB

Anthonio B's updateReviewer Update

15 Feb 2023, 16:59

Good Day So just updating that since my last email 1. +-R843 refund still due 2. Ceiling painters was here still waiting 3. The entite geyset inspection still waiting 4. R2105 not sure on this 5. Water bill is it still a discussion

AB

Anthonio B's update15 Feb 2023, 16:59

Reviewer Update

Good Day So just updating that since my last email 1. +-R843 refund still due 2. Ceiling painters was here still waiting 3. The entite geyset inspection still waiting 4. R2105 not sure on this 5. Water bill is it still a discussion

AB

Anthonio B's updateReviewer Update

16 Feb 2023, 08:35

Morning ABSA

I think with all people calling i think they should have the facts in place. Firstly i had to explain the entire story again. To cut a story the ceiling people that came here was a waist of time. Secondly he mentiones if this happens again i must close the main supply. He forgets that we have done that in the past and we had no water running in the property and have to wait till what time for repairs to come after fights.

I also think the consult as me to take responsibility for the geyser that broke this year because i fixed a issue caused by there appointed contractors. They forget i have electricity running there and our washing machine is in that place. Let me also remind ABSA that geyser is a new geyser fitted and supp**** by your contractor that burst. Because i has many issues i took it by myself to fix the issues because water was running down.

I am now taking the blame, financial responsibility for issues caused by ABSA contractors.

ABSA please don't play games with me and waist my time. Also i don't have time to explain the entire story again.

Actual fact i need a Senior Claim Manager to call me. I was very patient with everything buy now I am getting dik.....

Also the +R800 paid is still sitting in the cloud

ABSA and it's contractors has caused me a financial loss and not taking responsibility for it.

AB

Anthonio B's update16 Feb 2023, 08:35

Reviewer Update

Morning ABSA

I think with all people calling i think they should have the facts in place. Firstly i had to explain the entire story again. To cut a story the ceiling people that came here was a waist of time. Secondly he mentiones if this happens again i must close the main supply. He forgets that we have done that in the past and we had no water running in the property and have to wait till what time for repairs to come after fights.

I also think the consult as me to take responsibility for the geyser that broke this year because i fixed a issue caused by there appointed contractors. They forget i have electricity running there and our washing machine is in that place. Let me also remind ABSA that geyser is a new geyser fitted and supp**** by your contractor that burst. Because i has many issues i took it by myself to fix the issues because water was running down.

I am now taking the blame, financial responsibility for issues caused by ABSA contractors.

ABSA please don't play games with me and waist my time. Also i don't have time to explain the entire story again.

Actual fact i need a Senior Claim Manager to call me. I was very patient with everything buy now I am getting dik.....

Also the +R800 paid is still sitting in the cloud

ABSA and it's contractors has caused me a financial loss and not taking responsibility for it.

AB

Anthonio B's updateReviewer Update

16 Feb 2023, 08:37

Also its not about the money its about the integrity of matters and taking responsibility. Right now it will cause me to take out money again to check all word done by ABSA, paint my ceiling. including pipes fixed by ABSA underground.

AB

Anthonio B's update16 Feb 2023, 08:37

Reviewer Update

Also its not about the money its about the integrity of matters and taking responsibility. Right now it will cause me to take out money again to check all word done by ABSA, paint my ceiling. including pipes fixed by ABSA underground.

AB

Anthonio B's updateReviewer Update

16 Feb 2023, 08:38

Can we agree to one thing ABSA and be honest please. I will never get anything back. This is extremely sad and painful especially on this financial crisis that having Insurance i am still liable to vet, check and fix contractors work. I now have to do it again.

AB

Anthonio B's update16 Feb 2023, 08:38

Reviewer Update

Can we agree to one thing ABSA and be honest please. I will never get anything back. This is extremely sad and painful especially on this financial crisis that having Insurance i am still liable to vet, check and fix contractors work. I now have to do it again.

Absa's replyOfficial

16 Feb 2023, 11:40

Dear Anthonio

The matter is being looked at and an update will be provided to you.

Kind regards

Basani Hlungwane
Customer Value Management Absa Bank Ltd

Absa's reply16 Feb 2023, 11:40

Official

Dear Anthonio

The matter is being looked at and an update will be provided to you.

Kind regards

Basani Hlungwane
Customer Value Management Absa Bank Ltd

AB

Anthonio B's updateReviewer Update

16 Feb 2023, 13:22

Good Day So just a feedback based on my call that I had with I think a Senior manager. I will break it down and express my disappointment in that point

Underground Pipe:

So the leak that took place again in Jan 2023 does not have a full report as to why the Pipe burst again. The only notes as per what I gather is what they replaced. So because no proper Report was done I am now responsible to pay that Water Bill. Again the contractor failed to report and now the bill is on me. Also my picture a proof to show the part that was used and also the connection was not connected to a Copper or galvanized pipe. This is to show that it not because of a OLD Copper and galvanized Pipes under.So the contractor can not be liable because of a poor report which leave the bill to me now

Geyser (Valve):

Because water burst from a geyser and I used my own plumber it’s a issues. I am not sure if they installation was done correctly but ABSA Senior Manager will sent someone out to verify the Valve and other matters of concern to the geyser.

So my issues here is I have to paint my ceiling myself because the repair cost is less than the access.
1. So again I suffer a financial loss here 😊
The person that will come will compile a report
1. My conclusion here is that I must brace myself for another “Taking No responsibility from ABSA contractors” only because I used my own plumber who does not have the papers that ABSA needs and they might say my plumber did something.
1. So we will never know

Money Re-imbur*****t:

So initially when I sent this mail I was not informed that ABSA will only give money for material and not for the labor because the proper documents. I raised a flag when I receive the amount that ABSA will pay than they raised the issue of documents. But after that conversation about documents etc… I said okay pay the money not in that direct words but I followed up many times

My personal issues here is that am still taking responsibility for work done and financial loss. I think I must only wait for 2. Geyser (Valve) 3. Money Re-imbur*****t:

I will only wait for point above to be complete but it’s completed based on ABSA satisfaction to ensure no loss is incurred. The entire conclusion is us as the proper owner takes full responsibility. Once this “2. Geyser (Valve) 3. Money Re-imbur*****t:” is done I will close this sad chapter with ABSA. My next step is to somewhere to try and get another Insurance company on my Home Bond if its possible because taking to people or any person at ABSA does not really help.

AB

Anthonio B's update16 Feb 2023, 13:22

Reviewer Update

Good Day So just a feedback based on my call that I had with I think a Senior manager. I will break it down and express my disappointment in that point

Underground Pipe:

So the leak that took place again in Jan 2023 does not have a full report as to why the Pipe burst again. The only notes as per what I gather is what they replaced. So because no proper Report was done I am now responsible to pay that Water Bill. Again the contractor failed to report and now the bill is on me. Also my picture a proof to show the part that was used and also the connection was not connected to a Copper or galvanized pipe. This is to show that it not because of a OLD Copper and galvanized Pipes under.So the contractor can not be liable because of a poor report which leave the bill to me now

Geyser (Valve):

Because water burst from a geyser and I used my own plumber it’s a issues. I am not sure if they installation was done correctly but ABSA Senior Manager will sent someone out to verify the Valve and other matters of concern to the geyser.

So my issues here is I have to paint my ceiling myself because the repair cost is less than the access.
1. So again I suffer a financial loss here 😊
The person that will come will compile a report
1. My conclusion here is that I must brace myself for another “Taking No responsibility from ABSA contractors” only because I used my own plumber who does not have the papers that ABSA needs and they might say my plumber did something.
1. So we will never know

Money Re-imbur*****t:

So initially when I sent this mail I was not informed that ABSA will only give money for material and not for the labor because the proper documents. I raised a flag when I receive the amount that ABSA will pay than they raised the issue of documents. But after that conversation about documents etc… I said okay pay the money not in that direct words but I followed up many times

My personal issues here is that am still taking responsibility for work done and financial loss. I think I must only wait for 2. Geyser (Valve) 3. Money Re-imbur*****t:

I will only wait for point above to be complete but it’s completed based on ABSA satisfaction to ensure no loss is incurred. The entire conclusion is us as the proper owner takes full responsibility. Once this “2. Geyser (Valve) 3. Money Re-imbur*****t:” is done I will close this sad chapter with ABSA. My next step is to somewhere to try and get another Insurance company on my Home Bond if its possible because taking to people or any person at ABSA does not really help.

AB

Anthonio B's updateReviewer Update

17 Feb 2023, 19:30

Good Day As per my discussion with a Senior Manager the geyser guys came today i first had to explain them the entire story of the geyser. Can i asked that if and when the report of the installation of the geyser submitted and i have a copy. I do however know that the guys indicated that the previous plumbers have to come back that installed the geyser. I am not sure why i can only wonder. If the installation process was okay than why came back? That will explain what my Qualified with no papers plumber picked up?

Also the refund of +R800 still pending.

AB

Anthonio B's update17 Feb 2023, 19:30

Reviewer Update

Good Day As per my discussion with a Senior Manager the geyser guys came today i first had to explain them the entire story of the geyser. Can i asked that if and when the report of the installation of the geyser submitted and i have a copy. I do however know that the guys indicated that the previous plumbers have to come back that installed the geyser. I am not sure why i can only wonder. If the installation process was okay than why came back? That will explain what my Qualified with no papers plumber picked up?

Also the refund of +R800 still pending.

AB

Anthonio B's updateReviewer Update

25 Feb 2023, 09:46

Morning All

Just a update

1. Thank you I have received the +R800 although is was not my expectation but okay.

2. The Plumber was here this morning and they replaced the tray because is was broken why it broke and when that remains a Ghost and also corrected on how the flow of the water is running. A few of my concern this proves without reasonable doubt that why we are here its because of workers not checking the work. Taking pictures does nothing it just shows they were here and work was done. Whether is was done correct is another story.

So my plumber (not registered) was 100% correct on everything and I will also included the under ground leaks i had. So i have attached picture of my ceiling. Let me add that my ceiling looks this is because of the installed Geyser and why i spend money with only a fraction of it returned is because of the geyser.

The reason why my water is high is because of Poor workmanship.

I will not asked anymore about my ceiling paint and I again will use my own money to paint it.

I must admit that all the faults and everything we experienced was because of the work of contractors and not verify if its done properly.

I rest this case on this matters (UnderGround Leakes, Ceiling Geyser issue, High Water Bill and Refund of Money) also stateting that closing it with unsatisfied with everything.

AB

Anthonio B's update25 Feb 2023, 09:46

Reviewer Update

Morning All

Just a update

1. Thank you I have received the +R800 although is was not my expectation but okay.

2. The Plumber was here this morning and they replaced the tray because is was broken why it broke and when that remains a Ghost and also corrected on how the flow of the water is running. A few of my concern this proves without reasonable doubt that why we are here its because of workers not checking the work. Taking pictures does nothing it just shows they were here and work was done. Whether is was done correct is another story.

So my plumber (not registered) was 100% correct on everything and I will also included the under ground leaks i had. So i have attached picture of my ceiling. Let me add that my ceiling looks this is because of the installed Geyser and why i spend money with only a fraction of it returned is because of the geyser.

The reason why my water is high is because of Poor workmanship.

I will not asked anymore about my ceiling paint and I again will use my own money to paint it.

I must admit that all the faults and everything we experienced was because of the work of contractors and not verify if its done properly.

I rest this case on this matters (UnderGround Leakes, Ceiling Geyser issue, High Water Bill and Refund of Money) also stateting that closing it with unsatisfied with everything.

ABSA BAD SERVICE 2nd Time Around