Absa bad service

Very disgusted with the service I got from Absa. In May 2019 there was a ********** Uber transaction done on my account, I followed all the steps stopped my card and my app telephonic , I then went to the branch in Woodstock to collect a new card I was then advised that I need send a email to contact Disputes Department to report the transactions for refund which I did. Disputes send me a mail back that they do not deal with this and I have to send mail to *****. Since May 2019 I have been send up and down between these to departments with no help at all. I need this resolved asap.