ABSA BAD SERVICE

Initial complaint was wrt - Bad service experience at ABSA Menlyn Mall branch --> lack of service. I have been an ABSA client for over 22 years - did not expect this level / lack of service when trying to collect my credit card - asking if there is an alternative collection desk, after spending 20 minutes in the queue and still not being close to the front of the queue. An employee just told me matter of factly that "yes" you have to stay in the queue - not showing even an inkling of thinking a step ahead and even trying to find an alternative person to assist me. This is not the way to treat a loyal client. New branding does not help any company if you cannot get the basics, like client service, right.

Further complaint --> bad service continued after logging the complaint: I submitted a complaint online and received feedback on 12 Sep 2018 that a case manager will contact me within 8 business hours regarding my complaint. Today is the 17th of Sep and I am still waiting for someone to contact me...