ABSA bad service

My situation started when my salary date changed from the last day of the month to the first day of the month. I went in prior to change my debit order date to suite the slight change of my situation. After a lengthy conversation with the customer care, which said it would not be a problem to change it. Rested assured I left knowing everything is fine and I have enough time in the month to make sure that funds will be available need be. This month came and the person which I am, saw no debit order when of from ABSA for my vehicle. Went into the bank again, standing in a cue for a half hour (customer enquiry employees having personal neighbour conversation with clients they know personally), just to get passed on to a empty cubicle with a nr on a piece of paper, (go sit there and call that number) from the enquiry desk. The previous month I was informed that there will be no problems changing my debit order date, this month I was told I can't change my debit order date due to I have no more leniency in my contract. And if they change my debit order date, my premium will increase monthly. ABSA your service is bad and utterly useless. You are teaching the call centre from a answering list and you are losing client faster towards you can keep them. And to think that I ones thought of moving all my business over tho make everything more convenient. Thank goodness I didn't.