ABSA Bad service

I am a loyal client of ABSA for the last 30 years. In October 2017 we had a huge hail storm and I lodged a claim. Nobody came out to inspect. I phoned ABSA and I was informed that the company no longer could assist and that ABSA would appoint a new company to inspect. Again nobody came out. This was now end of November. I phoned again and asked who the new company was. I phoned them and they were never informed up to that point. I phoned ABSA again and told them this is bad service. The new company came out in January 2018 to inspect and gave a report to ABSA. Then end of February 2018 ABSA again asked for a second opinion. This is terrible service!!! It’s been 6 months since the hail and my roof is being damaged even more!!! I keep on paying my premiums dilligently every month but when you want to claim they have issues!!!! This has been my worst experience with ABSA!!!!