Absa bad service

Good day,

I received a call from a lady named Kelebogile. She told me that someone has been **********ly trying to withdraw money from my account and she has to deactivate it. She further said I could go to my nearest branch and be issued a new card, I first went to Newtown branch and they were not able to assist me, I then went to Clearwater mall but they were also unable to assist me on and I was informed they cannot issue a new card as my matter is still being “investigated” and I was given the reference number ********** and told that I will be either called or emailed, to date I have heard NOTHING from the bank. This is incompetence personified!!!

Of course I have made attempts to call the call centre and follow up but I am either told a) all the consultants are either occupied or I am being placed on hold for friggin 30 minutes.

This is a huge inconvenience for me as I have money in my account yet I am not able to access the funds, now I constantly have to borrow money from people in order for me to get on by, I have probably borrowed more money than what I have.

Yesterday when I got back from Clearwater, Murphy’s Law struck and I lost my ID book. This comes AFTER several attempts to get my matter sorted out. What’s even more frustrating is the fact that I will not even be assisted with a Copy of my ID, funny enough when it’s done over the phone I am able to be assisted with just the ID number but go to the branch and they require the green book.

Can someone please let me know how long till I am able to access MY FUNDS so that I can withdraw my money and find myself another bank I can TRUST with my money. Please don’t give me the “we will investigate” **** then take ages to reply.

I am disgusted Sies maan rhaaa