TG
Tersia G
1 reviews | Active since May 2019
12 Jan 2021, 14:22
Absa bad service
Good day. Absa do you want to loose all your customers? Had a problem last week regarding a lock that they have placed on my app and accounts. Eventually i was contacted and the lady assisted me. A amount of R252 has been requested to be transferred to the other account no for admin fees. They unlocked my app and i transferred the money immediately. I received a mail of apology from Durban head office. Well guess what. Wanted to log into my app now. ACCOUNT LOCKED.
This is beyond me. No notice, no communication, no service.
So dissapointed. Been an Absa customer for more than 20 years.
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Absa's replyOfficial
12 Jan 2021, 18:21Dear Tersia Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply12 Jan 2021, 18:21
Official
Dear Tersia Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care