ABSA bad security and customer service

Hi There, I was a victim of ***** on my credit card on the 10th of February 2018 (+-R31 000.00). My credit card was ****** and used from around +-02:30 in the morning of the 10th of February. When I noticed my credit card was ****** the morning when I woke up, I immediately called the bank to stop by card and immediately called ABSA's ***** department to lodge this. The lady who spoke to me said there is nothing I can do in the meantime and that I should wait for ABSA to call me back.

On Tuesday the 13th of February, ABSA called me and we went through all my statements and marked all the ********** transactions made on my card. They said that they need this information to continue with the case.

I was following up with ABSA regularly on this matter (Through email and telephonically) and only a week after they called me , ABSA said I have to fill in a declaration form. Which I filled in and sent the same day.

On the 27th of February I got a letter from ABSA stating that they will not reimburse me because I did not report the transactions to the bank in time as stated in the conditions of use.

The letter I received is extremely confusing, as I did report the ********** transactions as soon as I realised my card was ******. I am trying to follow up with the bank but I am not getting any answers, it is as if they are ignoring me.

I have limits on my account and am registered for "notify me", however they were still able to withdraw money out of my account without me getting any sms or notifications.

I have been banking with ABSA all my life, however, after this new experience, I am definitely considering changing banks and letting everyone know that ABSA is a bad bank that have no security measures and bad customer service.

Kind regards Marais