ABSA - BAD PROCESSES TERRIBLE SERVICE

Good Day

I confirm that I am an attorney and have received instructions to attend to the transfer of two properties. There is an ABSA bond registered over the properties with account number. I cannot proceed with registration unless the bond (which has already been paid) is cancelled.

I have contacted ABSA cancellations who have advised me that they cannot assist with the cancellation. ABSA Home Loans have been giving me the run around for a month and a half despite the commercial department advising me that Home Loans is in possession of the Securities (original title deed and original bond).

I attended the Canal Walk Branch yesterday and was advised that they cannot assist me in the branch. ABSA contacted securities and Joyce confirmed that I am required to call the following numbers: *** / ***. Both of which continue to ring.

I have further made over 60 telephone calls to assist with this – to no avail.

A complaint has been lodged with Complaint Resolution Suite – with reference C-***1.

ABSA’s service is ridiculous!!