JV
Johann V
1 reviews | Active since May 2022
16 May 2022, 09:17
Absa bad or no service.
A person who owe me money died without a will and the Master of the High Court gave permission for Absa to pay the money from his account to me. I gave all the documents to Absa Ceres on 2 September 2021. This was supposed to take 21 to 30 days. It is now more than 8 months and still nothing.
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Absa's replyOfficial
16 May 2022, 17:40Dear Johann Viljoen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa's reply16 May 2022, 17:40
Official
Dear Johann Viljoen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Group Customer CareRezona Louw