JT
James T

1 reviews | Active since Nov 2013

09 Feb 2021, 13:15

ABSA BAD INTERNET SERVICE

Dear sir/madam, I don't know what to do any more! Suddenly from Thursday last week, You cannot send verifications on my business account. Everything works fine on my personal account. I started calling Absa at 11.48, listened for 3 minutes to Absa announcements. 1. ***. They said I must go to internet business. Could not put me through. 2. 12:04 Called *** for technical help. Listened for 3 minutes to Absa announcements. Spoke to Kamogela. After another 14 minutes he put me through to internet banking 3. At 12:18 I listened for 3 minutes to Absa announcements. I spoke to Akhona. After another 10 minutes she said she cannot help me because I am on the cell phone and have to go to the app. I have to go to another phone and call her back. 4. At 12:30 I called from another landline, listened to the Absa announcements again for 3 minutes but could not be put through to Akhona. At the end I spoke to Moiloa. He could also not help me because he wanted me to go back to my computer and perform something where I need a verification. Now this was not funny any more! At 12:46, that is 45 minutes I gave up and put the phone down! Please get someone to phone me and get this problem fixed. VERY URGENT!!!!!!

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Replies (2)
Absa
Absa's reply09 Feb 2021, 15:38
Official
Dear James, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***7 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply09 Feb 2021, 15:38
Official
Dear James, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***7 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,