Absa Bad Feedback Service

Hi<br> <br> 3 weeks ago I did an on line application for the ABSA Platinum cheque card, application was approved and UTi delivered the card within 3 days, the card had the incorrect surname on it. So on Saturday 28 Feb I went to the ABSA clear water branch to report the matter. The guy who assisted me fixed the issue and requested a new corrected card to be sent to me - with the correct personalised card details - He advised I would have the card by the coming Wednesday.<br> <br> Come Thursday i received no notification so I called the call centre at ABSA and i was advised i would get an sms the next day (Friday). Today it is almost 2 weeks later, no notification and no card, so i decided to call ABSA and was sent from pillar to post for 50 minutes, eventually I was told to call clearwater branch, which I did and the lady at the front desk told me she does not know whether the new card was ordered or not, she could not help me<br> <br> So basically there is no way to track and trace my cheque card.....I am completely annoyed and really disappointed with the service...I do not know what to do now....cancel the whole application and move to another bank maybe