ABSA: Bad experience

<p>I have been an ABSA client for over 10 years and the recent experience i got has disappointed me. I ap**** for a personal loan on th e 04th of January 2017 and submitted all the necessary documents as requested. i was on formed the process takes 3- 5 working days. i needed the amount for educational registration as i informed the bank on my application. From the 09th of January 2017 i kept calling the bank to get an update on my status of which i failed to get a respond from them as they said my documents are with an assessor. on the 10th Jan 2017 i called twice with no information and on the 11th (5th day) i called three times prior them calling me back.</p> <p>On them calling me back the respond was the application was declined of which i cant disagree with their own assessment and decision. My concern is my application taking a longer period as i waited a response and i was offered loans by other banks in the process of which i could have taken if i knew ABSA stand point. </p> <p> </p> <p>My studies have been greatly affected by ABSA taking its time to respond.</p> <p>This has made me to start looking for a better and reliable Bank. </p>