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Neo Tom Theodore Radebe
1 reviews | Active since Oct 2019
01 Oct 2019, 09:06
ABSA BAD COSTUMER SERVICE
Ive trying to contact absa for 3 days now and all my class are being passed around. No one has been able to help me I even went to the branch and Im still stuck with the same problem. Im a ABSA client and I am really fed up now cause airtime is not cheap.
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Replies (2)
Absa's replyOfficial
01 Oct 2019, 11:37Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply01 Oct 2019, 11:37
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
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Neo Tom Theodore Radebe's updateReviewer Update
03 Oct 2019, 09:50I am really disappointed by the customer service of absa where I have to call 3 different departments just so that I can make online payments. After using all my airtime that is expensive, I was told that I have to go to the bank to resolve this matter. I just came from the branch in Welkom and I am being told everything seems to be working correctly, just attempted to make a online payment and Im still stuck with the same problem I had from last week.
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Neo Tom Theodore Radebe's update03 Oct 2019, 09:50
Reviewer Update
I am really disappointed by the customer service of absa where I have to call 3 different departments just so that I can make online payments. After using all my airtime that is expensive, I was told that I have to go to the bank to resolve this matter. I just came from the branch in Welkom and I am being told everything seems to be working correctly, just attempted to make a online payment and Im still stuck with the same problem I had from last week.