ABSA BAD BAD SERVICE

I have a business account with ABSA for the last 10 years. I send my Fica documents in on the 27th of August 2015. At the end of August 2015 ABSA closed my account, because according to them I haven't send in my FICA documents. Vasti Stevens then realised that I already send in my FICA documents, she apoligised and ABSA then opened my account again. This morning my account is closed AGAIN, when I phoned ABSA helpline, the code that is given for the problem, is that my FICA documents are not in. So, how many times does ABSA want to close my account due to FICA documents that they already have???? Can't ABSA send me an email before hand, so that we can sort this out before they just close my account? Or is this just a hint that I must change to another bank????