Absa bad bad bad service

My husband has been banking with absa for 23 years. He had a indecent where 3 cash sends went through his account within seconds each close to 3 times his daily limit. He had to rush to the bank to change all his details and passwords. The matter was send to the ***** division and it has now been 2 weeks and all we have is a ref nr. When he phones the ***** division he gets told that someone will get hold of him in the next month.

You go Absa is this the way you handel your loyal clients. I think this should go to Carte Blanch maybe they van find out how many of Absa's clients are in this boat.