Absa

I have been calling on behalf of my elderly father asking for better service from Absa in Cape Town near the Gardens Centre. First of all....when my mom and dad went there they financial advisor who had to see them never pitched and an hour later one of the staff approached them as they saw that my parents have been waiting for so long. Then my mother asked the security for rest room directions and was told there was none which was very disturbing. One of the staff members whom saw my parents had asked them who they are waiting for and my parents had told the staff member who they were waiting on. The staff member went to enquire by this financial advisors manager as to where he is and the manager had said that he was not in, but working from home.

My parents then left and called me to let me know what had happened. I then called the branch to find out what the problem was that this guy could not let my dad know that he wasn't going to see him that day. The customer service consultant then apologized for the inconvenience and said that she would inform the branch manager and that they would sort it out.

They then called my dad saying another financial advisor was going to assist him and called him to confirm a date and time. They however cancelled the amount twenty minutes before they had to come and said that they would re-schedule and once again never did.

The is very poor service from Absa as my dad is with this bank for many many years and very disappointing to say the very least. It makes me think that certain people are important and some not.

I hope that someone somewhere will follow up with this.

Kind regards Danielle