ABSA

I am extremely dissatisfied with ABSA’s handling of my account. For the past 5 months, my monthly bank charges have been consistently around R230, which I had no issue with. However, today when I reviewed my statement, I noticed:

My account is suddenly in arrears by R144.07 ABSA deducted an additional “Head Office monthly fee” This deduction was done before month-end, which is not in line with my agreement

I did not approve this charge, nor was I informed beforehand. This is very concerning because:

It feels like unauthorised deductions It negatively affects my account standing There is no transparency from ABSA

In my view, this behaviour is unacceptable and borders on unfair billing practices. I expect:

A clear explanation of this charge A reversal of the incorrect deduction Assurance that this will not happen again

ABSA needs to improve its transparency and customer communication.