ML
Modise L
1 reviews | Active since Jan 2020
07 Jan 2020, 15:23
Absa
I deposited cash on the 28th Dec 2019 at Protea Garden atm branch, the machine gave me a slip saying transaction failed due to technical reasons. I immediately reported to customer service, till today as at 7th January 2020 my case is still being investigated. Please anyone using absa atm for deposit note that it can take two weeks or more to get your money back if you're lucky
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Absa's replyOfficial
08 Jan 2020, 13:33Dear Modise Lebenya Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply08 Jan 2020, 13:33
Official
Dear Modise Lebenya Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care