RM
Rebecca M

1 reviews | Active since Jan 2022

06 Jan 2022, 21:28

Absa

1.The above matter refers. 2.There is a debit that goes off from my Absa account that is unauthorised. 3.I reported this matter in 2020 and it was referred to the ***** department however the phenomenon did not cease . 4. I have authorised Netflix to debit my account but what follows after this one is not authorised by me. 5.I have been financially prejudiced by this unwarranted deductions and I also enquired with Netflix and they confirmed that the problem is with my bank. 6. Absa is my preferred bank(how the matter is handled will dictate ) however I do not believe my money is safe moreover I reported the matter and there is no resolution. 7. Resolve my matter , refund my monies that were ****** under your watch if it’s impossible let me know so that I try other banks.

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Replies (1)
Absa
Absa's reply07 Jan 2022, 10:40
Official
Dear Rebecca Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.  RegardsPravesh Bejay