absa avaf worse service

worse experience from the Absa vehicle and asset finance team . I phoned Absa asking for my settlement and I then realized that the settlement amount went up I spoke to a gentlemen by the name Chris and he advised me that its because I did not pay my July instalment , I went to the bank checked my statement and all was well , I then phone in again I spoke to Busisiwe Motsoene she said to me no the July payment was allocated the missing payment is June , send my bank statement to her email no response , the following day i phoned in gain spoke to Thandeka mazibuko she asked me to email the statement again to her then she will go through it with her manager as she does not understand how they did not receive their payment cause its there on my bank statement . she further promised to come back to me when she is done with the manager am still waiting I have emailed her several times asking for update no response , today WOKE UP TO A MESSAGE THAT I MISSED MY PAYMENT AND THIS WILL AFFECT MY CREDIT PROFILE , immediately i phoned Absa and spoke to this rude lady by the name Mandisa yhoo she was very rude to me . all I want is for Absa to update my payments so that my credit profile is not negatively affected by all this ,