ABSA AVAF *******!!!!

I have an existing finance agreement with ABSA Vehicle Finance. After the decrease in the repo rate on Thursday, 28th March, it seems ABSA have not adjusted the repayments downward. I called the contact centre on Tuesday, 3rd Apr and the consultant informed me that they have not received any correspondence to adjust the instalments downwards. I called on Wednesday, 4th Apr and I was informed that they only adjusted the instalment to reflect the VAT increase. I held the line for 32 minutes before a consultant took the call. Why do we pay the R69 service fee if we can't get the service of being informed what the new instalment would be??? Furthermore, my rate is variable so why is only the VAT impacting my instalment?

This says a lot about the way ABSA does business, ***** from their clients for record (*******) profits!!!