ABSA AVAF Settlement Lies

I received a very attractive settlement offer on my vehicle finance account via email to which I responded that I would like to accept the offer. In the meantime I have made arrangements to pay the offered amount. It's been 3 days and I have not heard back so I called to enquire and was instructed to call ***. The lady who assisted, Mataseke Mhchete, very rudely told me the settlement email was sent in error and they will not be accepting the offer and proceeded to argue with me insisting the the bank will not accept the offer.

I am really upset by this as I have made arrangements for the settlement and now the bank refuses to accept responsibility for their error and is leaving me in the lurch. This is completely unprofessional and unacceptable. If the bank refuses to take responsibility for their error I will report this to the relevant consumer protection and credit authorities and have the settlement enforced upon ABSA.